SK-II CRYSTAL CLUB PROGRAMME TERMS & CONDITIONS
In these Terms and Conditions, the following words/expressions shall have the meanings as respectively set out below unless the context requires otherwise:
"Programme" means the SK-II Crystal Club Programme introduced by Procter & Gamble (Singapore) Pte Ltd hereafter referred to as P&G.
"Account" means a Crystal Club account registered in the member’s
"Permanent Member" means the person in whose name the membership is maintained in the SK-II Programme.
"Card" means a temporary or Permanent Membership card issued by P&G to you and any renewal or replacement thereof.
"Rewards" means the goods and services described in the Crystal Club Rewards Catalogue or otherwise offered as Crystal Club Rewards and Benefits at any time.
"Rewards Catalogue" means the brochure issued by P&G describing the Crystal Club Rewards and Benefits.
"Authorised SK-II counters" are officially recognised SK-II counters.
Permanent membership is offered at no charge to genuine purchasers of SK-II products at authorised SK-II counters. P&G reserves the right to refuse membership.
3. Accumulation of Points:
a) Points are awarded in respect to SK-II purchases. The number of Points awarded is calculated based on the posted Singapore currency value of the transaction.
b) Points accrue at the rate of one point for each S$1 spent on the purchase of SK-II products. P&G may at its discretion, increase or decrease this rate for selected transactions.
c) Points may be earned through spending by the member or through other activities introduced by P&G.
d) You may only redeem Rewards and Benefits up to the value of your current Points balance.
e) Points are non-transferable and are not redeemable or convertible for cash.
f) Points expire annually on the anniversary of your membership date. Members must ensure that points are used up prior to expiry. Current Points balance will be sent to you via the postal mail communication.
4. Duration and Expiry of Points:
a) Points accumulated are valid for up to 1 year from the date of membership issuance and will expire on the anniversary date of every subsequent year. Upon expiry of the validity period, any unused Points will be deducted from your account.
b) P&G reserves the right to suspend or exclude you from participation or continuing to participate in the Programme if in its opinion you have breached any term in the use of the Card, and P&G shall not be liable for any such action.
c) P&G reserves the right to cancel or suspend Points (for redemptions) earned on Accounts that are past due.
5. Rewards Redemption:
a) The Crystal Club Rewards Catalogue explains the procedures and the number of Points required for you to claim a Reward.
b) Where you have accumulated the required number of Points you may claim a Reward in your home country as indicated on your application form.
6. Conditions for Redeeming Rewards:
a) All reward points have 12 months validity.
b) All Rewards are subject to availability and suppliers’ restriction. P&G cannot be held responsible for availability of the Rewards and/or manufacturing restrictions. P&G may at any time and without notice alter the number of Points required for redemption.
c) Any Reward may, without notice, be withdrawn or substituted for another Reward.
d) All Rewards must be collected at a SK-II beauty counter within the membership home country.
e) Should a Reward collected be faulty, please notify the counter from which the Reward is collected from within three days of receipt.
f) Once a request for a Reward has been made, the order may not be cancelled and the Reward cannot be returned or exchanged for another Reward.
7. Account Renewal and Termination:
a) Permanent Membership is automatically renewed annually from the date joined as long as you make one purchase during that membership year.
b) Silver membership is automatically awarded to a Permanent member who accumulates 400 or more points during the membership year.
c) Silver membership status is valid for the membership year that you qualify, followed by one complimentary year.
d) Gold membership is automatically awarded to a Permanent member who accumulates 1500 or more points during the membership year.
e) Gold membership status is valid for the membership year in which you qualify, followed by one complimentary year.
f) A Permanent Member may terminate the Account in writing. Upon termination of your Account you will cease to be eligible to
receive any marketing collateral or participate in the Crystal Club Programme. Any Points held in your name will be forfeited.
P&G will endeavour to ensure that all information it publishes in relation to the Rewards Catalogue is accurate.
P&G gives no warranty (whether expressed or implied) with respect to Rewards and Benefits.
a) P&G may at any time at its discretion suspend or terminate the Crystal Club Rewards Programme. If P&G terminates the Crystal Club Rewards Programme you will have one month from the notice of termination to redeem your Points.
b) Notwithstanding anything contained herein to the contrary, P&G shall have the absolute discretion to determine and vary these Terms & Conditions from time to time without prior reference to you, including the eligibility terms and criteria and the Programme. If at any time you are found to be disqualified from the Programme by P&G due to any reason whatsoever, all Points held in your name shall be disregarded and forfeited with immediate effect and P&G shall not be liable for any such action.
c) These terms and conditions are governed exclusively by the laws of Singapore.